illycaffè is an Italian family business founded in Trieste in 1933 by Francesco Illy. Today it is led by the third generation of the family. Andrea Illy is Chair and Cristina Scocchia the CEO. Anna Rossi Illy is honorary president (she is the wife of Ernesto, the son of the founder, who passed away in 2008).
Anna Illy is Chief Ethical Officer and president of the Ernesto Illy Foundation.
Our company is renowned around the world and recognised for the high quality and velvety taste of our coffee, a blend made of nine varieties of pure Arabica that delights millions of people every day at home, in the office, in hotels, restaurants and coffee shops.
The company has built a world of experience, taste, science and art around the pleasure of the perfect cup of coffee. The world of illy also includes coffee machines, designer cups (the illy Art collection) and accessories; our illy Caffè—authentic Italian coffee shops—and the Università del Caffè, founded in 1999 to promote and share the culture of quality coffee in Italy and around the world.
MISSION
Delighting everyone in the world with the best coffee nature can provide, enhanced by the best technologies and sustainable practices and the beauty of art.
VISION
illycaffè wants to be the reference point of coffee culture and excellence around the world. An innovative company that offers the best products and places of consumption and, thanks to this, grows and becomes a leader in the high-end sector.
VALUES
Ethics: long-terms value creation through sustainability, transparency and personal development.
Excellence: love for beauty and goodness.
Sustainable business model
Since our founding in 1933, we have directed our strategies towards a sustainable business model, integrating economic and financial objectives with social and environmental aspects.
For us, the virtuous circle of sustainability starts in countries that produce the coffee through a sustainable procurement strategy focussed on four fundamental pillars:
– select and work directly with the best Arabica coffee producers;
– transfer knowledge to them, investing in an ongoing training programme and also through visits to the plantations by technicians and agronomists;
– acknowledge, including economically, the superior quality achieved and encourage a continuous process of improvement;
– build a community based on solid and lasting human relationships, aimed at fostering a culture of excellence.
Benefit Corporation
In 2019, we strengthened our commitment as a stakeholder company by becoming a Benefit Corporation, making explicit in our bylaws our commitment to operate responsibly, sustainably, inclusively and transparently, pursuing specific purposes of common benefit in the following three areas:
– the creation of economic value for stakeholders: contributing to reducing the risks in the coffee supply chain linked to climate change, also through sustainable investments from a socio-economic point of view and global initiatives and partnerships;
– the pursuit of well-being, understood as health and happiness: promoting the improvement of quality of life and social development in the areas where coffee is grown, fostering a virtuous circle between those who produce it and those who consume it;
– the circular economy and the regeneration of the biosphere: minimising the consumption of natural resources and promoting regenerative agronomic practices aimed at the conservation of biodiversity and the renewal of ecosystems.
B Corp®
We are the first Italian company in the coffee sector to obtain the B Corp® certification, awarded to companies that are committed to meeting rigorous social and environmental performance standards, advocating for an inclusive, equitable and regenerative economic system.
A B Corp® is a company that, while doing business, produces positive effects on the environment, community and people. The B Corp® movement includes 4,600+ companies in 71 countries, 140+ in Italy.
B Corps® form a global movement, which aims to spread the more evolved paradigm of business, that of creating value. The way we all operate, at whatever level, from today will serve as an example and stimulus for those who believe in this model.
Our journey as a B Corp®, focusses on engaging and continually evolving five key areas for positive impact: governance, people, community, environment and consumers.
Certification Notice
“Certified B Corporation” is a trademark licensed by B Lab, a private non-profit organization, to companies like ours that have successfully completed the B Impact Assessment (“BIA”) and therefore meet the requirements set by B Lab for social and environmental performance, accountability, and transparency. It is specified that B Lab is not a conformity assessment body as defined by Regulation (EU) No 765/2008, nor is it a national, European, or international standardization body as per Regulation (EU) No 1025/2012. The criteria of the BIA are distinct and independent from the harmonized standards resulting from ISO norms or other standardization bodies, and they are not ratified by national or European public institutions.
Learn more about our impact:
Results 2023
Learn more about our results:
Governance
Board of Directors
Our Board of Directors guides the company on its path of sustainable value creation over a long-term horizon. It is composed of members with diversified skills and complementary professional experience, consistent with the identified strategic objectives: acceleration of the international development of the illy brand in the super-premium segment of the coffee market, achieved, in line with its distinctive positioning linked to superior quality, by a world-class organisation.
The governance of illycaffè was renewed by resolution of the Shareholders’ Meeting of 20 June 2022, and will remain in place until the approval of the Financial Statements as of 31 December 2024.
Ethics & Transparency
illycaffè promotes the dissemination of the culture of legality and fairness of behaviour as indispensable elements for the proper functioning of the company and compliance with the principles of business ethics.
CODE OF ETHICS
ORGANISATION MODEL
INCLUSION AND GENDER EQUITY POLICY
ENVIRONMENTAL POLICY
ENERGY POLICY
SUSTAINABILITY POLICY
WHISTLEBLOWING GUIDELINES
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Whistleblowing
illycaffè promotes the dissemination of the culture of legality and fairness of behaviour as indispensable elements for the proper functioning of the company and compliance with the principles of business ethics.
Dedicated IT portal
Guarantees the security and data protection of the identity of the reporter through a system of encryption of communications, the confidentiality of the person involved and the person in any case mentioned in the report, as well as the content of the report and related documentation.
Regular mail channel
The ordinary mail channel allows reports to be made by ordinary mail. Any reports will be allowed if addressed to the Group company concerned, to the following address: illycaffè S.p.A. c/o via Tagliamento 10, 00198 Rome (avv. Daniele Piva). Indicate on the communication envelope: “For the attention of the Whistleblowing Reporting Manager – confidential – do not open.”
Direct reporting mode
The direct whistleblowing mode is intended to allow whistleblowing to be reported through agreed meetings to be conducted exclusively with those specifically authorised to collect whistleblowing reports. The reporter has the option of requesting a direct meeting with the Reporting Manager in order to directly communicate the subject of the report. Suddetto meeting is set through a special e-mail to avv.danielepiva@gmail.com specifying the name of the illycaffè Group company that is the subject of the report.
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Animal Welfare Policy
From the very beginning, illycaffè has steered its business strategy towards a sustainable model based on pursuing the common good. This approach has been strengthened over time, as evidenced by its choice to change its bylaws to become a Benefit Corporation and having obtained the B Corp certification. The company’s commitment to abide by the most stringent environmental and social standards, transparency, and accountability translates into a continuous improvement process along its entire value chain. This includes guaranteeing adequate welfare standards for all livestock and for the ingredients used in illy products. As of 2021, all directly managed illy stores use cage-free eggs only, and illycaffè has placed the same obligation concerning all products available from the illy purchasing platform also on illy franchisees. In 2022 illycaffè has extended this obligation to its entire global franchising network, requiring its franchisees to commit to using cage-free eggs only for all food products by 2025.