常見問題

Coffee

Can iperEspresso capsules be recycled?

illy's coffee capsules can be separated into general waste (coffee grounds) and plastic (capsules) using a capsule opener

How long will an unopened can of illy stay fresh?

An unopened can of illy ground coffee will remain fresh for at least two years due to illy's proprietary patented pressurized system that extracts air from the can and replaces it with inert gasses at a higher-than-atmospheric level of pressure. This method guarantees a longer preservation time, maintaining flavor and aroma for over 24 months. At the same time it 'ages' the coffee, improving its aroma over time by causing its volatile aroma compounds to bind with the oils that are contained in the beans. Simple vacuum packing cannot achieve this flavor transformation. The positive pressure exerted by illy's method actually forces these aroma compounds back into the coffee whereas vacuum packing lets them seep out. The effect of illy's aging process is similar in many ways to the development of complex flavors when a fine red wine is aged under proper conditions.

How can I determine the expiration date of a can of illy?

The expiration date is marked on the bottom of each product.

How long will illy stay fresh after the can is opened?

A room-temperature can of illy will remain at optimum freshness for 7 days after opening. After 7 days flavor will begin to deteriorate due to natural oxidation from exposure to air.

How should I store an opened can of illy?

If the entire can will be consumed within 7 days, room temperature storage is recommended. If the coffee will not be consumed within 7 days, we recommend refrigerated storage, allowing the coffee to return to room temperature before use. It is important to refrigerate the can immediately after opening in this case to retain optimum flavor.

How much illy should I use?

For espresso, use 7 grams of illy per shot (about 1oz). For auto-drip brewed coffee, start with 7 grams of illy per 8 ounce cup. You may need to adjust to taste as the parameters (water turbulence and temperature) of each coffee maker differ somewhat. You can take the guess-work out of espresso by using E.S.E. pre-measured, pre-tamped servings (pods).

How much caffeine is in illy?

illy uses only the finest Arabica beans available, and Arabica coffee is naturally lower in caffeine than the cheaper and lower quality Robusta variety. An average 1 oz. illy espresso will contain approximately 60 milligrams of caffeine. Brewed illy coffee will contain less than 15 mg caffeine for each gram of coffee used.

What is the difference between medium roast and dark roast illy?

illy medium roast coffee is a bit more mild while illy dark roast has a more intense and robust coffee flavor due to a slightly longer roasting time and slightly higher roasting temperature. Some people find the dark roast better for coffee preparations that involve milk, such as cappuccinos and lattes. Both medium and dark roast are suitable for espresso and brewed coffee preparation and the choice is a matter of personal preference.

Is there the danger of melting plastic between the interaction of hot temperatures and iperEspresso Capsules?

We use Polypropylene to make the capsules so there is no danger of melting plastic. The capsule withholds temperatures to 320F and since espresso coffee or the water to make the espresso never reaches a temperature above 197 F there is no danger of the capsule melting. Polypropylene is often used for food containers, particularly those that need to be dishwasher safe. Polypropylene doesn't soak up water, making it ideal for uses where it will be constantly subject to moisture. The polypropylene plastic used for the iper capsules is BPA free.

How do I use an illy E.S.E. pod?

Each E.S.E. serving contains 7 grams of coffee; the exact amount needed for a 1 oz. shot of espresso. Do not re-use pods. 1. Switch on the E.S.E. espresso machine and let it heat. For the best results, we suggest you warm the cups as well. 2. Place the E.S.E. serving in the specially designed filter holder with the writing facing up. It is very important to handle the E.S.E. pod as little as possible and only by its edges, as the oils from your skin can compromise the quality. It is especially important not to touch the coffee area of the pod. Place the filter holder in its housing and switch on. Allow the water to run through it for about 20 seconds. 3. At the end of this step, remove used serving, and reinsert the filter holder.

Can I brew twice with one capsule?

We do not recommend extracting one capsule more than once, as this will result in loss of the product's original taste and increased caffeine content. In addition, capsule coffee is extracted using a pressure extraction method, and if strong pressure is continuously applied to an already used capsule, this may cause machine malfunction. We recommend that you only extract one capsule per cup

Machine

How do I decalcify my espresso machine? How often?

We recommend using Cleancaf powder once a month and Cafiza powder to clean the head of the machine and handle (coffee residue tends to build up under the metal screen in the handle). You may need to decalcify more or less often depending on how frequently you use your machine and the mineral composition of the water you are using.

My steam wand is no longer working. Who can assist me in getting it fixed?

The steam wand is very sensitive and any milk residue left after steaming milk can cause a problem if the wand isn't cleaned immediately after each use. To clean a clogged wand, first try running machine cleaner through the machine and steam arm. If that doesn't do the trick, you can try soaking the wand in boiling water with a little cleaning solution dissolved in it. You can also try using a pin to dislodge any solid milk plugs. After soaking the wand, run hot water through it if your machine has a hot water mode, otherwise run steam through it, being careful not to burn yourself.

Can my current espresso machine use illy E.S.E. pods?

Any espresso machines that is E.S.E. compatible can use illy E.S.E. servings (pods). Many machines have E.S.E. pod handles that can be purchased from the machine manufacturer if the machine did not come with an E.S.E. handle.

There are water/coffee stains on the coffee machine.

Since illy capsule machines are shipped after undergoing quality testing, there may occasionally be traces of the testing process, such as moisture or coffee stains. However, this is still a new, unused product that has been tested and shipped in good condition. Exchanges or returns due to these minor testing traces are not accepted

What is the coffee machine warranty period?

The illy coffee machine comes with a 1-year carry-in labor warranty, starting from the date of purchase stated on the receipt/invoice.

What does the warranty cover?

The warranty covers any potential manufacturing defects present in the product, subject to the warranty period and normal use. You will be entitled to free carry-in check-up service. Replacements of parts, consumable items, lost parts will be quoted separately case by case.

What is not covered under the warranty?

The warranty does not cover:
-Defects caused by limescale or failure to carry out de-scaling periodically
-Defects caused by operating the machine at a voltage other than stated
-Defects caused by improper use or not in accordance with the instruction manual
-Tampering by unauthorized service centers or individuals
-Damage caused by improper transportation without original packaging

How do I register for the warranty?

Please register your machine here(link). You will be request provide the original purchase receipt/invoice to complete the registration process

Can I return the machine if I change my mind?

No, we does not accept any change of mind replacements. Any repair or replacement service will be based on the original purchased item.

illy Art Collection

How can I purchase past illy Collections?

illy art collections are produced as signed and numbered limited editions. Once a collection is sold out, it is no longer available for sale. illy Collections are widely collected throughout the world and many collectors are willing to sell or trade past collections.

Can I get a replacement cup for one that has broken?

illy Art Collections are sold as complete signed and numbered sets, therefore it is not possible to replace a single cup.

Subscription

What is the subscription plan?

We offer convenient coffee subscription plans with auto-billing and monthly delivery. Simply select your preferred plan at checkout, and we will automatically arrange for the delivery on the same day^ each month during your committed subscription period. You may cancel your subscription at any time after the minimum period, or the plan will be automatically terminated upon completion of the maximum subscription period.

^Business days, or first business day after non-business day.

How do I manage my subscription?

Simply sign in to illy.hk and visit the 'My account' section where you will find a dedicated area for your subscription management.

Can I cancel my subscription?

You can cancel your subscription anytime after the minimum period, otherwise the plan will automatically renew upon completion of the maximum period.

Does my subscription have a commitment?

The default subscription period is between 6 months to 12 months, depending on the plan you choose.

Do I need to return the coffee machine at the end of the commitment?

No, the machine is yours.

How does the auto-billing and delivery work?

Your subscription will be billed automatically every month, and your coffee products will be delivered on the same day^ of each month during your committed subscription period.

^Business days, or first business day after non-business day.

Order/Payment/Delivery

I placed and order, when will it be shipped?

Orders confirmed on or before 3 PM (on working days) will be delivered on the next working day.Orders confirmed after 3 PM (on working days) will be delivered the following working day.

Courier and delivery information

All products are shipped through our own dedicated courier team. Delivery takes approximately 2-3 days, excluding holidays. Please note that shipping or delivery schedule may be delayed depending on the volume of orders, weather condition, or circumstances of the courier company

Shipping fee information

The standard delivery fee is $50. Enjoy free shipping on orders of $400 or more.

For special delivery requests, such as specific location or time, an additional HK$200 delivery fee will be charged. View our shipping policy

Can I change the shipping address after order placed?

Whether or not the delivery can be changed depends on the order stage. If the order has already been shipped, the delivery address cannot be changed. Please check your order status and contact our customer service as soon as possible.