When it comes to machines, we provide your perfect match

We provide professional coffee machines to our partners, as well as the most suitable accessories, guaranteeing regular maintenance, to ensure maximum quality and reduce waste.

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Equipment supply

A sales contact person will offer assistance to identify the most effective solution for the establishment. The machines come in two types, for beans and for professional capsules, and with these, illy also supplies all the necessary accessories, as well as all the service materials required by the point of sale.

Care-oriented maintenance services

For illy, service quality must always be at the same level as the product. For this, we guarantee you continuous and prompt assistance by simply contacting your sales contact person.

Other services available to you

  • Assistance

    To ensure you offer maximum quality, in every aspect.

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  • Visibility & communication

    From signage to promotions, everything you need for your sales point and to acquire new customers and gain their loyalty.

    Find out more 
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Regular maintenance for consistent coffee excellence

Behind every perfect cup of illy coffee stands not only the quality of the beans but also the precision of the equipment that brings them to life.

That’s why maintenance plays a central role in illy’s professional service model.

Our goal is to guarantee flawless performance, day after day — ensuring that every espresso, and milk based drink reflects the same harmony and balance that define the illy experience.

Whether you manage a café, restaurant, hotel, or office, our dedicated maintenance programs are designed to preserve your investment, optimize performance, and reduce waste — so you can focus on serving excellence.

Why maintenance matters

Professional coffee machines work under high pressure and constant use.

Over time, even the best systems require cleaning, calibration, and care.

Regular maintenance is essential to:

  • maintain the perfect extraction temperature and pressure
  • prevent limescale build-up
  • extend the lifespan of machines and accessories
  • guarantee consistent flavour and aroma in every cup
  • reduce operational downtime and repair costs

For illy, service quality must always be at the same level as product quality — that’s why our maintenance philosophy is based on precision, prevention, and partnership.

Tailored maintenance solutions for every business

Every business has its own pace and needs.

illy offers custom maintenance programs that adapt to your machine type, usage level, and operational schedule.

Preventive maintenance

Scheduled visits by our technicians keep your equipment running smoothly and prevent issues before they appear.

This includes internal cleaning, component checks, and calibration — ensuring constant performance even under heavy use.

Corrective maintenance 

Should a problem occur, our rapid-response service team is always available.

With just one call to your illy sales contact, you’ll receive prompt assistance from a qualified technician, minimizing downtime and ensuring quick recovery.

Remote support and monitoring

For advanced systems, our technicians can diagnose and resolve many issues remotely thanks to smart connectivity features — saving time and improving efficiency.

This complete, flexible approach ensures that every illy partner — from small cafés to hotel chains — receives the right level of care for their business.

Equipment supply and professional setup

When you partner with illy, maintenance begins even before the first cup is brewed.

Our team helps you choose the perfect equipment for your venue  — whether for coffee beans or professional capsules — and provides all necessary accessories and service materials.

A complete equipment package includes:

  • professional coffee machines for beans or capsules
  • original spare parts and certified accessories
  • cleaning and descaling products
  • branded materials for visibility and communication

Each installation is carried out by illy-certified technicians who calibrate the system according to your space, volume, and menu — ensuring optimal performance from day one.

A dedicated partner for continuous support

For illy, maintenance means partnership.

You’re never left alone: a dedicated illy contact person follows your account, coordinates service visits, and supports your business growth.

Our service promise:

  • reliability – prompt response and planned interventions
  • transparency – clear reporting on actions and components replaced
  • consistency – certified standards across the HK network
  • sustainability – efficient maintenance that reduces waste and energy use

This relationship-based approach allows illy to maintain long-term partnerships with thousands of professionals who rely on our systems every day.

Sustainable maintenance, sustainable results

A well-maintained machine is a sustainable machine.

Proper servicing helps reduce waste, energy consumption, and unnecessary replacement of components.

illy’s maintenance programs are designed to support your environmental goals by:

  • extending the life cycle of your equipment
  • reducing water and energy waste
  • using certified, eco-friendly cleaning products

By aligning service and sustainability, illy ensures that every aspect of your coffee operation — from the blend to the boiler — reflects care for people and the planet.

A complete range of after-sales services

In addition to maintenance, illy provides a wide range of complementary services to enhance your business operations:

  • assistance: continuous support to ensure maximum quality in every aspect
  • visibility and communication: signage, point-of-sale materials, and promotional tools to attract and retain customers
  • spare parts and consumables: always available through our professional network or online ordering platform

All services are designed with one goal in mind: making your daily operations easier, faster, and more profitable.

Partner with illy

If you’re looking for a partner who values maintenance as much as quality, illy is your trusted choice.

We combine advanced technology, skilled technicians, and decades of expertise to ensure that every coffee you serve is as perfect as the first one.